top of page

Privacy Policy

Last updated: 18 August 2026

This Privacy Policy explains how Nat Hills (“I”, “me”, “my”) collects, uses and protects your personal information when you visit or use nathills.com (the “Website”).

I respect your privacy and am committed to handling your personal information responsibly and in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who I am

The person responsible for your personal information is:

Nat Hills

Website: nathills.com

Email: info@nathills.com

If you have any questions about how I use your personal information, you can contact me using the details above.

2. Information I may collect

Depending on how you use the Website, I may collect the following information:

  • Your name

  • Your email address

  • Your telephone number, if you provide it

  • Information contained in messages or enquiries you send to me

  • Booking or event information

  • Information you provide when requesting a performance, quote or other service

  • Information relating to purchases or ticket transactions, where applicable

  • Technical information about how you use the Website, such as your IP address, browser type, device type and pages visited

  • Cookie and analytics information, where you have given the appropriate consent

I only collect information that is reasonably necessary for the purposes described in this Privacy Policy.

3. How I collect your information

I may collect information when you:

  • Contact me through a contact or enquiry form

  • Email me directly

  • Make a booking or performance enquiry

  • Purchase tickets or other products or services through the Website, where applicable

  • Sign up to a mailing list, where applicable

  • Use or interact with the Website

  • Give consent to cookies or analytics

  • Interact with embedded social media content, such as Instagram or TikTok, where applicable

4. How I use your information

I may use your personal information to:

  • Respond to enquiries and messages

  • Discuss and arrange performances or bookings

  • Provide quotations and information about my services

  • Manage confirmed bookings

  • Process payments or ticket transactions, where applicable

  • Send information that you have specifically requested

  • Send newsletters or marketing communications where you have provided the appropriate consent

  • Operate, maintain and improve the Website

  • Understand how visitors use the Website and improve its content and functionality

  • Keep appropriate business and financial records

  • Comply with legal and regulatory obligations

  • Protect the security and integrity of the Website and my business

I will not use your personal information for unrelated purposes without a lawful basis for doing so.

5. Lawful basis for processing

Under UK data protection law, I must have a lawful basis for processing your personal information.

Depending on the circumstances, I may rely on:

Consent
Where you have actively agreed to a particular use of your information, such as joining a mailing list or accepting non-essential cookies.

Contract
Where processing your information is necessary to enter into or fulfil an agreement with you, such as arranging a performance or processing a booking.

Legitimate interests
Where processing is reasonably necessary for running and developing my business, responding to genuine enquiries, maintaining the Website, preventing misuse and protecting my business, provided those interests do not override your rights.

Legal obligation
Where I need to process information to comply with a legal or regulatory requirement.

6. Contact forms and enquiries

If you contact me through the Website, I will use the information you provide to respond to your enquiry and, where appropriate, discuss or arrange a booking or other service.

I will not automatically add you to a marketing mailing list simply because you have contacted me.

Your information may be retained for a reasonable period after an enquiry so that I can keep appropriate business records and deal with any follow-up questions or potential bookings.

7. Mailing lists and marketing

If I introduce a mailing list, you may be given the opportunity to subscribe to receive updates about performances, music, events, news or other relevant information.

Where consent is required, I will only send marketing communications where you have provided the appropriate consent.

You can unsubscribe from marketing communications at any time by using the unsubscribe option included in the communication or by contacting me directly.

Unsubscribing from marketing communications will not affect any processing that I am otherwise legally entitled or required to carry out.

8. Bookings, ticket sales and payments

Where the Website allows you to book performances, purchase tickets or make payments, your information may be processed by the relevant booking, ticketing or payment provider.

I may receive information necessary to manage your booking or transaction, such as your name, contact details, transaction details and booking information.

Payment card details are generally processed directly by the relevant payment provider rather than being stored by me.

The relevant third-party provider's own privacy policy will also apply to information they process.

9. Cookies and analytics

The Website may use cookies and similar technologies.

Some cookies may be strictly necessary for the Website to function correctly. Other cookies, such as analytics or advertising-related cookies, may be used to understand how visitors use the Website or to improve the Website.

Where consent is required, non-essential cookies will only be used after you have given the appropriate consent.

If Google Analytics or another analytics service is introduced, information about Website usage may be collected and processed by that provider in accordance with its own privacy policy.

You can manage your cookie preferences through the Website's cookie settings where available.

10. Embedded social media content

The Website may contain embedded content or links from third-party social media platforms, including Instagram and TikTok.

When you interact with embedded content, those platforms may collect information about your visit or use cookies and similar technologies.

These third parties operate independently of me and their own privacy policies and terms will apply.

If embedded social media content is introduced or changed, the Website's cookie and privacy information will be updated where necessary.

11. Who I share your information with

I do not sell or rent your personal information.

Depending on how the Website and my business operate, I may share information with trusted third-party service providers where this is necessary to provide services or operate the Website.

These may include:

  • Website hosting and technical service providers

  • Website form providers

  • Email and mailing-list providers

  • Booking and ticketing providers

  • Payment providers

  • Analytics providers

  • Professional advisers, where necessary

  • IT, security or technical support providers

  • Government, regulatory or law-enforcement bodies where I am legally required to do so

Third-party providers will only receive information where there is a legitimate reason for them to process it.

12. International transfers

Some third-party service providers may process personal information outside the United Kingdom.

Where this occurs, I will take reasonable steps to ensure that appropriate safeguards are in place in accordance with applicable data protection law.

13. How long I keep your information

I will only retain personal information for as long as reasonably necessary for the purposes for which it was collected, unless I am required to keep it for longer by law.

For example:

  • Enquiry information may be retained for a reasonable period after an enquiry has ended.

  • Booking and financial information may be retained for the period required for business, accounting or legal purposes.

  • Mailing-list information may be retained until you unsubscribe or it is otherwise no longer required.

  • Cookie and analytics information will be retained according to the settings and retention periods of the relevant services.

When information is no longer required, I will take reasonable steps to securely delete or anonymise it.

14. How I protect your information

I take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

15. Your data protection rights

Depending on the circumstances, you have rights under UK data protection law, including the right to:

  • Ask for a copy of the personal information I hold about you

  • Ask me to correct inaccurate or incomplete information

  • Ask me to delete your personal information where there is no lawful reason for me to continue processing it

  • Ask me to restrict how your information is processed in certain circumstances

  • Object to certain processing, including direct marketing

  • Withdraw consent where I rely on consent as the lawful basis for processing

  • Request your information in a portable format where the right to data portability applies

These rights are subject to certain legal exceptions and may not apply in every circumstance.

To exercise your rights, please contact me at:

[INSERT YOUR CONTACT EMAIL]

I may need to request additional information to verify your identity before responding to a request.

16. Complaints

If you have concerns about how I have handled your personal information, please contact me first so that I have an opportunity to resolve the issue.

You also have the right to complain to the UK's data protection regulator, the Information Commissioner's Office (ICO).

You can find information about making a complaint on the ICO's website.

17. Children's privacy

The Website is not specifically directed at children and I do not knowingly collect personal information from children for marketing purposes.

If you believe that a child has provided personal information through the Website, please contact me.

18. Changes to this Privacy Policy

I may update this Privacy Policy from time to time to reflect changes to the Website, my business, the services I use or applicable data protection requirements.

The latest version will always be published on this page, with the date of the latest update shown at the top.

19. Contact

If you have any questions about this Privacy Policy or how I handle your personal information, please contact:

Nat Hills
Email: info@nathills.com
Website: nathills.com

bottom of page